Highlander Solutions Updates

News & Announcements

How Our Employees Became the Highlight of Our Company
23Mar
How Our Employees Became the Highlight of Our Company
Simon's story is a testament to the transformative power of hard work and dedication. Born to a Chinese-Filipino family and raised by relatives, Simon faced significant challenges growing up. His father was absent, and his mother worked abroad to provide for the family. Despite these obstacles, Simon refused to let his circumstances define him. During...
Humble beginnings often require sacrifices
23Mar
Humble beginnings often require sacrifices
Humble beginnings often require sacrifices. But sometimes, destiny intervenes. In 2016, Ike just left Canada and started working as an agent for Highlander Solutions, with no prior experience in customer service. However, through hard work and perseverance, he eventually became the operations manager. Ike's determination and patience demonstrated that with faith, anything is possible. While...
Loyalty to the company did not go unnoticed,
23Mar
Loyalty to the company did not go unnoticed,
Dexter's journey at Highlander Solutions is one that has left many impressed and inspired. As a young employee, he came into the company determined to make a difference and to bring out the best in himself. With a positive attitude and a willingness to take on any task, Dexter quickly established himself as an all-around...
Its all about the “Trust”
8Dec
Its all about the “Trust”
Steve Jobs once said that "Great things in businesses are not done by one person, they are done by a team of people." Simon Sinek also said that "A team is not a group of people working together. A team is a group of people who trust each other." Businesses are made up of different...
How Our Employees Became the Highlight of Our Company
How Our Employees Became the Highlight of Our Company
Simon's story is a testament to the transformative power of hard work and dedication. Born to a Chinese-Filipino family and raised by relatives, Simon faced significant challenges growing up. His father was absent, and his mother worked abroad to provide for the family. Despite these obstacles, Simon refused to let his circumstances define him. During...
Humble beginnings often require sacrifices
Humble beginnings often require sacrifices
Humble beginnings often require sacrifices. But sometimes, destiny intervenes. In 2016, Ike just left Canada and started working as an agent for Highlander Solutions, with no prior experience in customer service. However, through hard work and perseverance, he eventually became the operations manager. Ike's determination and patience demonstrated that with faith, anything is possible. While...
Loyalty to the company did not go unnoticed,
Loyalty to the company did not go unnoticed,
Dexter's journey at Highlander Solutions is one that has left many impressed and inspired. As a young employee, he came into the company determined to make a difference and to bring out the best in himself. With a positive attitude and a willingness to take on any task, Dexter quickly established himself as an all-around...
Its all about the “Trust”
Its all about the “Trust”
Steve Jobs once said that "Great things in businesses are not done by one person, they are done by a team of people." Simon Sinek also said that "A team is not a group of people working together. A team is a group of people who trust each other." Businesses are made up of different...
Philippines as a prime destination for BPO industry
Philippines as a prime destination for BPO industry
In the past decades, Western countries have taken the challenge of creating industries based on the need for outsourced positions. The Philippines, an archipelago located in the Pearl of the Orient, is one of countries that filled the need for outsourcing. In the recent years, the business processes outsourcing (BPO) industry in the country experienced...
Service around the globe
Service around the globe
As we develop newer and faster connections, the world becomes smaller. Highlander Solutions prides itself in catering to a diverse and multinational clientele. It serves clients from different countries such as the USA, Switzerland, Germany, Austria, UK, Australia, Israel, Mexico, and Hong Kong among other. It may look like a walk in the park, but...

We are Your
Perfect Business Start-up Support

BUILD EFFECTIVE

2023 Scaling up together!

The year 2023 offers us a fantastic chance to improve our BPO operations. Because we genuinely believe in cultivating long-term relationships with our clients, we approach their business as though it were our own. Our clients can save time on training by just providing us with their preferred processes so that we can get to work right away because we have considerable expertise supporting hundreds of organizations and competency in a number of tools and apps.

When outsourcing with us, organizations can streamline their back-office processes and focus on more important areas of their business than they could with a traditional setup.
INCREASE LEADS

Uninterrupted operations 24/7, 365 days

Our business enjoys a prime location, which is both conveniently close to the airport and far from the hustle and bustle of the city. Our strategic positioning not only allows for easy access to transportation hubs but also provides a peaceful and serene environment that is ideal for fostering productivity and creativity. Our infrastructure is state-of-the-art, featuring high-speed internet, and backup generators, which ensure uninterrupted operations 24/7, 365 days a year. We chose to build our business in the province to give our employees the opportunity to breathe in fresh air and access healthy food options that promote their well-being. We prioritize the happiness and welfare of our staff, and we understand the importance of having them stay close to their families. Our location enables our team to balance their personal and professional lives while being productive at work, which ultimately leads to a better work-life balance and job satisfaction.
CREATE BETTER JOURNEYS

LET SUCCESS BE THE NOISE

Our philosophy is simple: let success speak for itself. We believe in staying humble and focusing on our work, knowing that our clients' positive word-of-mouth recommendations will ultimately promote our growth. Our approach is centered on delivering the best possible results by concentrating on each task with diligence and dedication.

We are constantly striving to improve, learn, and adapt to new ways of doing things. Our commitment to excellence is unwavering, and we go above and beyond to exceed our clients' expectations. By embracing new technologies and innovative methodologies, we can continually enhance our service offerings and deliver unparalleled value to our clients. We believe that a growth mindset is critical to success and we are always seeking ways to evolve and innovate.
Highlander Solutions BPO proudly presents

The Management Team

Co-Founder

Alma Palado

The overall ground supervision of the company falls to Ms. Alma Palado who serves as its chief executive officer. She obtained her degree in Commerce in the Philippines and has ever since ventured into business. In the past, she has owned and managed other business establishments to her name.
General Manager

Mabbie Azan

The over-all management of business-goals communication, daily business activities, and improvement of business functions fall to the hands of Ms. Mabbie. Earlier in life, she was able to obtain her arts degree in English on which her proficiency in the language can be credited.
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FOCUS ON WHAT'S IMPORTANT

Let's talk about improving
your business process...

Our priorities have always remained the same: to help companies maximize their business process, accelerate customer growth, and gain a lasting competitive edge in their industries. Our background in BPO services give us an analytical and quantitative approach to do just that.

PHILIPPINESHeadquarters
Let Success be the Noise

Penthouse, 3FL
Balingao Building
Zaragoza St., Barangay B.
Tayug, Pangasinan
2445 Philippines
OUR LOCATIONWhere to find us?
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24/7 AVAILABLE365 days
A vital part in ensuring the success and productivity of every employee is the workplace they navigate.
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GET IN TOUCHHighlander Solutions BPO Social links
Taking seamless key performance indicators offline to maximise the long tail.
AVANTAGEHeadquarters
Organically grow the holistic world view of disruptive innovation via empowerment.
OUR LOCATIONSWhere to find us?
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GET IN TOUCHAvantage Social links
Taking seamless key performance indicators offline to maximise the long tail.

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