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How Our Employees Became the Highlight of Our Company
23Mar
How Our Employees Became the Highlight of Our Company
Simon’s story is a testament to the transformative power of hard work and dedication. Born to a Chinese-Filipino family and raised by relatives, Simon faced significant challenges growing up. His father was absent, and his mother worked abroad to provide for the family. Despite these obstacles, Simon refused to let his circumstances define him. During...
Humble beginnings often require sacrifices
23Mar
Humble beginnings often require sacrifices
Humble beginnings often require sacrifices. But sometimes, destiny intervenes. In 2016, Ike just left Canada and started working as an agent for Highlander Solutions, with no prior experience in customer service. However, through hard work and perseverance, he eventually became the operations manager. Ike’s determination and patience demonstrated that with faith, anything is possible. While...
Loyalty to the company did not go unnoticed,
23Mar
Loyalty to the company did not go unnoticed,
Dexter’s journey at Highlander Solutions is one that has left many impressed and inspired. As a young employee, he came into the company determined to make a difference and to bring out the best in himself. With a positive attitude and a willingness to take on any task, Dexter quickly established himself as an all-around...
Its all about the “Trust”
8Dec
Its all about the “Trust”
Steve Jobs once said that “Great things in businesses are not done by one person, they are done by a team of people.” Simon Sinek also said that “A team is not a group of people working together. A team is a group of people who trust each other.” Businesses are made up of different...
Philippines as a prime destination for BPO industry
29Aug
Philippines as a prime destination for BPO industry
In the past decades, Western countries have taken the challenge of creating industries based on the need for outsourced positions. The Philippines, an archipelago located in the Pearl of the Orient, is one of countries that filled the need for outsourcing. In the recent years, the business processes outsourcing (BPO) industry in the country experienced...
Service around the globe
29Aug
Service around the globe
As we develop newer and faster connections, the world becomes smaller. Highlander Solutions prides itself in catering to a diverse and multinational clientele. It serves clients from different countries such as the USA, Switzerland, Germany, Austria, UK, Australia, Israel, Mexico, and Hong Kong among other. It may look like a walk in the park, but...
The Back Office and the Advantages of Outsourcing
29Aug
The Back Office and the Advantages of Outsourcing
One of the primary objectives of a company is to ensure that its customers are satisfied with its products and services. Without customer satisfaction, any other endeavor is pointless. In order to achieve a decent customer satisfaction, a competitive and efficient back-office support is needed. Backbone office support refers to company personnel who are not...
PHILIPPINESHeadquarters
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Organically grow the holistic world view of disruptive innovation via empowerment.
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Taking seamless key performance indicators offline to maximise the long tail.

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