Highlander Solutions Business Process Outsourcing | BPO/Call center
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Simon’s story is a testament to the transformative power of hard work and dedication. Born to a Chinese-Filipino family and raised by relatives, Simon faced significant challenges growing up. His father was absent, and his mother worked abroad to provide for the family. Despite these obstacles, Simon refused to let his circumstances define him. During …
Continue reading “How Our Employees Became the Highlight of Our Company”
Humble beginnings often require sacrifices. But sometimes, destiny intervenes. In 2016, Ike just left Canada and started working as an agent for Highlander Solutions, with no prior experience in customer service. However, through hard work and perseverance, he eventually became the operations manager. Ike’s determination and patience demonstrated that with faith, anything is possible. While …
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Dexter’s journey at Highlander Solutions is one that has left many impressed and inspired. As a young employee, he came into the company determined to make a difference and to bring out the best in himself. With a positive attitude and a willingness to take on any task, Dexter quickly established himself as an all-around …
Continue reading “Loyalty to the company did not go unnoticed,”
Steve Jobs once said that “Great things in businesses are not done by one person, they are done by a team of people.” Simon Sinek also said that “A team is not a group of people working together. A team is a group of people who trust each other.” Businesses are made up of different …
In the past decades, Western countries have taken the challenge of creating industries based on the need for outsourced positions. The Philippines, an archipelago located in the Pearl of the Orient, is one of countries that filled the need for outsourcing. In the recent years, the business processes outsourcing (BPO) industry in the country experienced …
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As we develop newer and faster connections, the world becomes smaller. Highlander Solutions prides itself in catering to a diverse and multinational clientele. It serves clients from different countries such as the USA, Switzerland, Germany, Austria, UK, Australia, Israel, Mexico, and Hong Kong among other. It may look like a walk in the park, but …
One of the primary objectives of a company is to ensure that its customers are satisfied with its products and services. Without customer satisfaction, any other endeavor is pointless. In order to achieve a decent customer satisfaction, a competitive and efficient back-office support is needed. Backbone office support refers to company personnel who are not …
Continue reading “The Back Office and the Advantages of Outsourcing”
