Trust is one of the most valued and most prized asset any company can have. It is like a very fragile crystal, so strong that it can produce melodious sounds when vibrating, yet so delicate that pressure applied incorrectly can shatter it. Many companies have been built around trust, and ,when taken care properly, prospers and ushers the industry into new heights. Yet, there are also a lot of stories where mistrust ate at the foundation of very big corporations, making them crumble to the ground. Just like termites eating away at the foundations of a very strong keep, making it collapse and fall down in the midst of howling winds. Trust can either make or break a company, and trust can be the main factor in the company’s history and vision. Trust is the glue that binds employees together, and trust is also the chain that connects the spokes of a company’s gears. Stephen Covey once said “Without trust, we don’t truly collaborate; we merely coordinate, or at best, cooperate. It is trust that transforms a group of people into a team.”

Trust in the workplace is very important. The trust between management and employees, and between colleagues themselves, mold the culture inside a company. That culture makes the identity of a company. The identity that makes a company’s vision, ideals, and personality is all built around the trust that exists inside it. In a way, you may say that trust is ALWAYS the cornerstone where a business’ progress is built upon. Successful companies, like Apple, Google, and microsoft, are all built with, and around, trust. You may say that trust is the bedrock where all the other aspects of a company, like communication, cooperation, and collaboration is built upon.

Communication inside the workplace is all built around and upon the trust that each member has with each other. All relationships, whether personal or professional, are all built around this bedrock called trust. Without trust, there can be no communication. Without communication, there’s no team work . Without teamwork, there cannot be any collaborations, and without collaboration, there won’t be any success in the company. The strength of the team is each individual member, and the strength of each member is the team. Every company, team, business, or enterprise is only as strong  as its weakest link. 

We all know that it is very hard to earn trust. It can sometimes take weeks, months, or even years to build up that confidence and trust that is inside that company. Many experts even say “hire for attitude, train for skill.” But even with the right attitude, trust is something that needs to be earned by an employee, both from the management and from his or her colleagues. One good analogy that we can use is for a captain of a ship. on land, they are classified by their rank, but out in the open seas, they must trust each other so much, that they will literally put their lives in each other’s hands. The crew must trust the captain to make sound decisions in the midst of a squall, and the captain must trust his skipper and crew to steer, navigate, and to follow his directions so that they can get out of the storm.

In the end of the day, as all decisions are made, and all activities cease, trust is something that will remain. Trust will be the key factor in determining if this ship will sink or float. Trust will be the booster that can either destroy a company or bring it to new heights. In the end, it is all.About. Trust.

The world sees the Philippines as the leader for outsourcing. The Filipino BPO industry has created more jobs in the country and has brought in millions of dollars. Why is the BPO industry successful in the Philippines? Why is it the best place for BPO?

First, Filipinos have a high literacy rate. The education system in the Philippines uses English as their primary language allowing Filipinos to be more proficient in English. In the BPO industry, English proficiency is necessary to be able to communicate with the clients. Second, Filipinos have a deep understanding of Western culture. In order for outsourcing to be successful, there should be similarities between the cultures of the outsourcing provider and the client. Due to the close ties of Philippines with Western countries, Filipinos understand the customers better, thus they are able to provide a high-quality service. Lastly, the cost of labor in the Philippines is lower compared to English countries. It is beneficial for a company to cut costs and the cheaper living expenses in the Philippines makes it the perfect place for outsourcing.

For the past years, the Filipino BPO industry has proven that it is able to provide efficient and quality products and services. In a world where there a lot of options available, the Philippines can promise that it is going to give its best services to help companies lessen their burdens and struggles.

It is an advantage that our staff is composed of diverse backgrounds as well. Aside from their multilingual proficiency, they are also taught to fine-tune their skills in order to be marketable and well-adjusted to overseas customers. While it is a prerequisite to be able to speak in English, it is more than the language barriers that they need to break. We needed to accept that “good service” is different for everyone. A certain technique may work for some westerners but the same trick does not work for all. Geographic boundaries are considered in order to be effective. The time zone also plays a large factor in adjustment. Our 24-hr service aids this factor in serving our clients all around the clock no matter where they are. 

People also have different ways of life. The countries that Highlander Solutions serve are a melting pot of cultures. This means that clients expect an approach that would be most suited for them.  We take this as both a challenge and an advantage. This is a challenge that propels us to improve our business and services; and an advantage because as they become more diverse, we also experience multi-levelled growth. As we provide them with our services, we also instantaneously learn from them. It is a two-way process of growth and improvement.

As time progresses, managing business becomes time-consuming and expensive. In addition, supervising crucial day-to-day operations becomes a challenge. This is the time when outsourcing comes to the rescue. Once the back-office support is outsourced, numerous advantages are added to improve the business.

The primary advantage of back-office outsourcing is the reduction of costs. Without outsourcing, a company needs to invest a huge amount of money for the management and maintenance of the back office – including the cost for the trainings of employees and investment in the newest technology. Outsourcing the back office allows a company to utilize existing and well-maintained infrastructure with a much more affordable option allowing the business to prosper. Outsourcing also gives a company access to quality services at a lower cost thus giving the company a greater profit.

Second, outsourcing allows a company to focus on core activities. As a business grows, the workload for non-core functions increases affecting the quality of core activities of a company. Given this situation, outsourcing non-core roles allows a company to reduce its burden by sharing its workload. Outsourcing also helps a company develop and efficiently use their internal workforce.

Lastly, outsourcing improves the services offered by a company. With the skilled expertise of the outsourcing partner, the quality of a company’s services and products will be greater and deliverables will be faster. This allows a company to allocate more time for their customers. With high-quality services and fast turnover of deliverables, customer satisfaction and loyalty are increased.

Overall, outsourcing increases a company’s profit, efficiency, productivity, services’ quality, and customer satisfaction and loyalty. With all of these improvements, the company gains a competitive edge in the market.